Once in Debt Review, can a person change Debt Counsellor if they are unhappy with the current Debt Counsellor or if the Debt Counsellor is not contactable?

Yes, a person can change Debt Counsellor by looking for a new Debt Counsellor. The new Debt Counsellor will take over the file from the previous Debt Counsellor and continue from where they left off. The consumer is not required to pay the new Debt Counsellor fees which were already paid before to the previous Debt Counsellor, except for the after-care fees which are due to the new Debt Counsellor.

If you are currently unhappy with your Debt Counsellor, National Debt Support can assist.